Need a hand? Our support team is ready to help with account-related queries, withdrawals, payment methods, technical issues, or general feedback about the online casino, slots, live casino, active promotions and featured games. We can also help with withdrawals and payment methods, and check bonus balance. We also assist with free spins, recent wins and live betting questions. Contact us via live chat, email or phone for a quick, practical response.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, response within 5 minutes) |
| General enquiries | [email protected] (email replies Mon-Fri) |
| Affiliate enquiries | [email protected] (partner team, response within 48 hours) |
| Phone | +44 20 7946 0321 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues, or matters that require an explanation or supporting documents. Include a clear subject line and make sure your contact details are current so the team can follow up if needed. Providing complete information from the start can help avoid delays.
Contact Form
Response Time
Support requests sent through live chat or email are usually reviewed promptly. Most enquiries receive a response within one business day. More complex issues may take longer, depending on their nature and whether additional checks or information are needed. Include your account details and a clear description of the issue to help the support team respond efficiently.
Feedback
Have an idea that could make the website easier to use? Share your feedback, suggestions, or thoughts about games, payments, or any other part of the site. We review every message carefully and use what we learn to improve the service and make the experience better for players. Your input helps us focus on what matters most.